Support

Quick answers. Anything else: contact us.

A video has no sound or doesn't play

Check the audio track in the player menu. If it still fails, tell us the file type (for example MKV) and the phone model through the contact form.

How do I add subtitles?

A subtitle file with the same name next to the video loads by itself. Otherwise tap the subtitles button in the player: pick a file, paste a link or search online.

Subtitles are out of sync

In the subtitles menu, use the delay buttons until the lines match the voices.

The sound is late or early

Player → More → Audio delay. Plus plays the sound later, minus earlier.

How do I add a playlist?

Playlists → Add, then paste the m3u or m3u8 link from your provider, or pick the file. Vidvo doesn't include any playlists.

Some videos don't appear in my library

If you allowed access to selected videos only, tap Manage on the banner to pick more, or allow all videos. Also check Settings → Hidden folders.

Can I keep listening with the screen off?

Yes: turn on Settings → Background play, or use the audio-only mode in the player menu.

Are there ads?

Not at the moment. If ads are added, they will never appear while you watch.